Difference Between Knowledge and Solutions
The first major difference between Knowledge and Solutions is the pricing. The former is free while the latter requires a license for its Knowledge feature. While the former offers advanced analytics and reporting, Knowledge is more affordable and better suited for small businesses. With more features than the former, it can also categorize and segment articles, leading to a faster case resolution. Whether you need help with a particular issue, or you want to learn more about the product, you can choose from these two different types of software.
For small and mid-sized companies, Knowledge is a good option to create a comprehensive Knowledge Base. This is a repository of articles and can be accessed by partners and customers. The Best knowledge management solution base can be organized by specific categories or product lines, which helps users find articles more easily. It also encourages a self-service model for customers, which can reduce service agent calls and improve customer satisfaction.
A separate feature of Knowledge is the Approval Process. Knowledge articles, which are intended for a public audience, can be subject to an approval process. This approval process works the same way as any other approval process, but it includes specific actions. When an article is published, the app is published as the new version of that article. This feature also makes it possible to publish knowledge articles in multiple versions. It’s useful for customer-facing articles.
What is the Difference Between Knowledge and Solutions?
Despite these differences, both are important. One of the critical features of Knowledge is the Article Rating System. This feature allows users to rate articles, and based on how many times they voted, it automatically adjusts the average rating. This feature is not available in Solutions, but it costs $600 annually per user. The cost of knowledge is a ‘feature license’, which means it can be turned on or off for an entire organization.
Knowledge is the best option for organizations that need a comprehensive knowledge base that can be used by customers, internal agents, and partners. Its articles are organized in an easy-to-use format and can be used by both customers and partners. Both solutions are highly customizable and require a specialized license. You can create knowledge-based content on any topic in your organization. This way, your users can easily answer the questions they have.
The most significant difference between Knowledge and Solutions is that Knowledge is free. However, solutions are more expensive, as they are aimed at internal use. In contrast, Knowledge is a feature that is accessed by customers. If you are interested in a solution, you can select it in the solution menu. This type of application is more advanced than Solutions and is a good option for companies with large knowledge bases.