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Effective Communication Essential to the Success of Emergency Management Teams

The importance of good communication during any disaster cannot be underestimated. The rapid assimilation of a wide spectrum of information in any business is vital for effective decision making. The exchange of information between the emergency management team provides a common set of knowledge to direct the emergency response team in the field. It also facilitates effective communication with other employees, vendors, customers, and regulatory agencies.

What characteristics are common among successful emergency management team members? They are based on solid experience and technical knowledge in critical business processes. Members can rapidly process multiple facets of disasters and distill the information for clear transmission to senior management and emergency response participants. They must also have confidence in their abilities to marshal the internal and external resources necessary for immediate response and continuity of operations.

This ability to “think on the fly” is essential. Without leadership at this level, minor disruptive events can spiral out of control and overwhelm the management team. Take the time to select and train the emergency management team for your business. A calm mind and good communications are the foundation of a successful response and mitigation.

The structure of your emergency management team can be very similar to your existing organizational chart.
The primary responsibility of the crisis manager or team leader is to maintain the flow and efficient consideration of information generated by the ever-changing events in the field. Successful decision making in this “integrated” environment presents some unique challenges for organizations that are highly siled.

Emergency management teams put staff members from all critical business processes, who don’t normally work together, in a position that requires very open and direct communication.

To work effectively, this team must exercise and train together on a regular basis to build trust and respect among the participants. This will create an environment that allows members to focus intently on the issues at hand.

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